Question 1

What's the difference between Shou and Sheng Pu-erh?

Accepted Answer

Time! Well, simply put, anyway. It's the time it takes and the process in which the tea is aged for consumption.

Question 2

Do you have more teas available than are listed on the website?

Accepted Answer

Yes! Call us at 831.423.4200 to see what might suit your needs. If we are unavailable, leave a callback number and we will return your call.

Question 3

Why don't you have more teas other than pu-erh?

Accepted Answer

We do offer a limited handpicked selection of fine green and black teas, but we have grown to specialize mainly in pu-erh teas. We can special order some other teas for you, though at larger amounts. Please call us at 831.423.4200 for more information or to see what other green and black teas may be available for purchase in-store.

Question 4

Are you open?

Accepted Answer

Yes! Our current houts are Wednesday-Sunday 3pm-7pm for retail purchases and to-go teas with patio seating.   Please call us with any questions. 831.423.4200

Question 5

Where are you located?

Accepted Answer

We're in downtown Santa Cruz! Technically, we have a Pacific Avenue address, but you may wonder why our storefront can't be seen walking down Pacific. That's because we are in the lovely, private little Plaza Lane alley that affords us much tranquility and ample courtyard space.   If you are headed south down Pacific Avenue, we are to your right, across the street from Zoccoli's Deli, in between Barceloneta and Plaza Lane Optometry. You'll see a big mural.   If you're near Bookshop Santa Cruz, you're close by! Just a little further north and across the street.   For nearby parking, we suggest the Locust St. Garage or streets nearby.

Question 6

Your operations seem archaic, why?"

Accepted Answer

Yes, we do operate a little unusually in this modern market!    We are a digital-free teahouse and tend to live with as little technology as possible within the scope of the teahouse. We like to uphold human connection over technological convenience and can often seem outdated or slow because of this. However, we assure you that everything we do is done with care and the utmost integrity to our patrons. We love connecting with our customers and will go above and beyond to care for you.   If we can aid in selection of tea or teaware or can answer any questions you don't see here, you can always give us a call at 831.423.4200. It's very likely you will talk directly to the owner himself.

Question 7

Has my order shipped?

Accepted Answer

We do not work with a dedicated shipping company and instead pack all orders by hand. Our dedicated crew attempts to get all orders out in a timely fashion, but if you have not received a notification of shipment please be patient. If it has been more than 7 business days, please feel free to drop us a line. We do apologize for any inconvenience our shipping times may cause. If you are local, we suggest in-store pickup to reduce the time it takes to get your product.

Question 8

Why don't you offer free shipping?

Accepted Answer

At this time, shipping costs are such that it is not feasible for us to offer free or discounted shipping. We are in the process of finding a way in which we might offer this in the future, but for now the time, supplies, and postage are just too costly to offer anything else. If you are local, we always encourage you to visit in person. We do all we can to make the in-store experience comfortable and easy. Call us for more information at 831.423.4200.

Question 9

Accepted Answer

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Hidden Peak Teahouse

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